Aroha New Zealand (NZ) Tours is a tour operator providing travel services for independent and corporate travellers. From luxury custom vacation packages to escorted
eco and sightseeing tours and outdoor adventures. Experience our 8 day Lord of the Rings tour following in Frodo's footsteps through both the North and South Islands
NZ tours


Payments - 
Before the start of your journey, you have to pay the total costs of all advanced and arranged bookings through Aroha New Zealand Tours Limited. 

Currency - 
All prices are quoted in New Zealand dollars (NZD's) and includes New Zealand's goods and service tax (GST) of 12.5%

Deposit - 
A 25% security deposit is required upon booking this tour, i.e.: charge or credit card details, international money order or transfers. A receipt shall be supplied for all or any payments made or processed. The 25% security deposit is non refundable if the tour is cancelled within 30 days of the tour date. A $ 300.00 NZD cancellation fee will apply to tours cancelled outside the 30-day period. Balance of Full Payment is required 14 days before start of your tour! 100% is charched if cancellation is within 7 days of arrival. 100% charged if “No-Show” will occur.

Domestic Flight tickets will be charged on day of booking and are non refundable.

Extensions - 
All tours may be extended provided arrangements are made prior to ticketing.

Changing reservations - 
After your itinerary is confirmed, you will be permitted one set of amendments free of charge.  Any further alterations, which are instigated by you will incur a charge of NZ $100 due to considerable communication, labour and sundry expenses that may be incurred.

Cancellation - 
To cover organising and tour co-ordination costs by Aroha New Zealand Tours and their agents a $300.00 NZD cancellation fee will apply to tours cancelled outside the 30-day period.

Distributions - 
Some packages travel through areas which can be severely affected by weather conditions, causing disruptions to itineraries and schedules.  Assistance will be provided to make alternative arrangements when/where practicable, but no liability is accepted for either disruptions OR if any operator temporarily withdraws a service for whatever reason.

Insurance - 
You should take adequate insurance cover prior your arrival to cover personal accident, baggage, loss of airfares, medical expenses, etc. Our accident compensation scheme does not cover medical costs.

Accident Compensation - 
New Zealand operates a unique, no fault and accident compensation scheme called ACC.  If you have the misfortune to be injured in an accident while you are in New Zealand, then you will receive medical and hospital treatment in New Zealand at very little cost to yourself.  However the, rates of compensation are very low by international standards so we suggest that you take out your own personal accident insurance.  It is not possible to obtain compensation through litigation.  Accident Compensation does not cover medical costs, unless they are as a result of a motor vehicle accident.  ACC laws are subject to change without notice.

Our Planning Costs - 
Included in your tours are our normal operating costs such as charges and fees for research, itinerary preparation, arrangement costing, currency transfers etc.  As arrangements for each entire tour as specified in the itineries represent a complete package of arrangements, an itemization of costs will not be rendered.  Payment of a deposit will indicate an acceptance of these conditions by the purchaser and/or passenger.

Risks - 
Adventure activities have an element of risk, and all clients need to realize there is no absolute guarantee of safety.  Aroha New Zealand Tours Limited reserves the right not to run any activity(s), if in our opinion, the circumstances make the activity too dangerous (Example: Flooded rivers etc...).

Law - 
The law of New Zealand will be applied to contracts and disputes; and shall be resolved within the Court's of New Zealand.

Liability - 
Clients will be required to sign a liability release form before commencing any tour activity.

Responsibility - 
All prices are subject to change without notice in the event of alterations or fluctuations in fares, hotel tariffs or other items forming part of the inclusive cost of a tour, up to and including the day of arrival.

Seasonal variations in airlines, transport and accommodation services may necessitate minor variations to itineraries and hotels.  These will be made to the passenger’s best advantage with appropriate adjustments to costs.  Aroha New Zealand Tours Limited do not accept any liability for failure on the part of transportation companies, hotel contractors or other principals, or for any act, omission or event during the time the passenger(s) are not on board aircraft or conveyances by these principals.

Further, the responsibilities of air carriers and other principals participating in the tour are limited as specified in their tickets, conditions of contract, conditions of carriage and tariffs.  Aroha New Zealand Tours Limited and the principals concerned accept no responsibility for losses or additional expenses due to delays, or changes in aircrafts, steamer or other transport services, sickness, weather, strikes, war, quarantine or other courses.  Any such losses or expense must be borne by the passenger or hirer.

Disclaimer - 
Aroha new Zealand Tours Limited has made all reasonable efforts to check the accuracy of information contained in this Website.  Aroha New Zealand Tours Limited cannot however accept any responsibility for any errors or omissions that may appear in this channel.


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