Aroha New Zealand (NZ) Tours is a tour operator providing travel services for independent and corporate travellers. From luxury custom vacation packages to escorted
eco and sightseeing tours and outdoor adventures. Experience our 8 day Lord of the Rings tour following in Frodo's footsteps through both the North and South Islands
NZ tours


Travel Info

Banking - 
Banks are generally open from 9.30 am to 4.30 pm from Monday to Friday.
New Zealand offers a very advanced banking system and a nearly cashless community.  In all cities and most small towns you will find banks or ATM machines that accept international bank and credit cards.

Clothes - 
Apart from the big cities New Zealand is a very casual country and the weather can be unpredictable.  Bring comfortable shoes and casual clothes that you can wear in “layers” (Shorts and T-shirts, sweater and a waterproof jacket).

Still, don’t forget we are also a modern country, so bring a smart outfit for a night out on the town.

Credit Cards - 
All major international credit cards are accepted such as Visa, Mastercard, American Express and to a lesser extent Diners Club.  If you are unsure please let us know which bank you use and we will check its availability.  If your bank or credit card is encoded with a pin number and has an international acceptance mark on it such as Visa, Plus, Mastercard or Maestro, you will be able to get money at any ATM machine.

Currency - 
New Zealand currency is decimal; Dollar notes are in domination of five, ten, twenty, fifty and hundred. There is no restriction on the amount of foreign currency that can be bought in or taken out of New Zealand.  You can pay with credit card, bank notes, traveller’s cheques and coin.  Money exchange facilities are available in banks, hotels and airports.

Departure Tax - 
All international air passengers have to pay a departure tax of $25.00NZ in Auckland, Wellington and Christchurch.

Driving a Car - 
Cars are smaller than in the USA and you have to remember that when you pack your luggage.  In New Zealand you drive on the left side of the road and there are some minor differences to other international regulations.  Speed limits include 50km/h in build up areas, and 100km/h on highways and freeways.  Seat belts are compulsary for all passengers and the driver.  Be careful walking across the street, cars don’t have to stop for you.

Duty Free - 
You are permitted to carry 200 cigarettes, one litre of spirits plus six bottles of wine.
Goods up to a total of NZ $700,00 are free of duty.

E-Mail - 
There are plenty of E-mail centers located in most major cities and nearly any accommodation will offer you the use of their connections.

Electricity - 
Electrical currents in New Zealand are at 230 volts, 50 hertz AC.  Most power sockets in New Zealand accept three-pin flat plugs or similar adapters.  Let us know if you require any special accessories for your equipment.

Entry Requirements - 

  • Entry to New Zealand is granted to visitors who intend to visit a tourist and carry a fully paid return or onward ticket to a country they may enter.
  • You have to show sufficient funds to maintain yourselves while in the country.
  • You will require a passport, which must be valid for 3 months beyond the date of your full holiday.
  • You have to hold a valid Visa. Most Europeans and American Citizens receive a tourist Visa upon entry to the country.
  • Visitors entering New Zealand do not need any vaccination certificates.
  • All persons arriving in New Zealand must complete an arrival card before passing through immigration and customs.  This will be given to you on your incoming flight.  You will receive some related information from us before getting on the plane.

GST - Goods and Services Tax - 
In New Zealand, all goods and services are subject to 12.5% retail tax (GST).  This is usually included in the displayed price, unless otherwise stated. Visitors cannot claim refunds on this tax (Exception major exports).

Medical Services - 
New Zealand’s medical & hospital facilities, both public and private, provide a high standard of treatment and care.  It is important to note that medical services are not free to visitors (Except as a result of an accident).  We recommend personal travel insurance.

Metric Measures - 
The metric System is employed throughout New Zealand.

Postal Services - 
Post Offices are open seven days a week.  In more remote towns the general store often has a “post shop” service.

Quarantine - 
New Zealand has very strict quarantine regulations.  Do not bring any raw food, fruit, plant material, or soil with you.  There are severe penalties if you do.

Safety - 
In New Zealand you are responsible for your own safety.  With anything you plan to do, even a guided tour, you will need to use your own judgment when it comes to safety.  You cannot sue anybody for your misjudgment.

Shopping Hours - 
Stores and shops are usually open from 9.00 am to 5.30 pm Monday through to Friday (most supermarkets in the cities are open between 8.00am - 9:00pm and 9.00am to 5.00pm on Saturday and Sunday).  Shops in cities and tourist areas are open longer than in rural areas.  It is dependant on the demand on services.

Sun Protection - 
Be sure you bring plenty of sunscreen.  The burn time is usually around 10 minutes in the summertime and even with just a mild 20 C you will need good protection on a clear day.

Swimming - 
Water temperatures for swimming in the ocean vary greatly depending on where you are in New Zealand.  In the summer you will find it very comfortable to go into the water.  Most other times you need to wear a wet suit.

Telephone - 
All international telecommunications are readily available in New Zealand.  There is an excellent network throughout the country.  Public telephones use either coins (20 cents) or phone cards , which are widely available from stationery stores, post offices, tourist offices and supermarkets.
Most international mobile phones will work in New Zealand. Still if you need to hire one please advice us.

Time Zone - 
New Zealand is the first in the world to see the sun, and is 12 hours ahead of Greenwich Mean Time.  Summer is from December to February and winter from June to August.

Tipping - 
It is by now normal practice to tip or give gratuities but it is not expected.  If you feel that you have received special service or help then it is at your discretion.  There are no service charges added to bills in hotels or restaurants.

Water Supply - 
Throughout the country it is safe to drink from taps.  It is fresh and has been treated to remove impurities.  Water in streams and Lakes should still be boiled before consumption.

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